Refund Policy
Data for BI sells digital products that are delivered instantly after purchase. Because of the nature of digital goods, we handle refunds on a case-by-case basis under the conditions described below.
Dodo Payments is our Merchant of Record: they process payments and issue refunds on our behalf, which is why their name appears on your card statement and on your invoice. The decision on a refund is ours and this policy is the one that governs it. Write to us at support@dataforbi.com first; we handle the request and instruct Dodo Payments to process the money.
Refund eligibility
To be eligible for a refund, your request must be submitted within 24 hours of the time of purchase. Requests made after this window will not be considered. We do not offer refunds based on change of mind alone, but we will review each request fairly based on the reason provided.
Refund amount
The refund amount is determined at our discretion based on the reason for the request. Please note the following:
- •The maximum refund is 80% of the original purchase price
- •A minimum of $0.50 USD will be withheld from every refund, regardless of the purchase amount or reason
- •The exact refund amount depends on the circumstances and is decided on a case-by-case basis
Full refunds are not available. This policy accounts for payment processing costs and the fact that digital products are delivered and accessible immediately upon purchase.
How to request a refund
To request a refund, send an email to support@dataforbi.com within 24 hours of your purchase. Please include:
- •The email address associated with your account
- •The name of the data kit you purchased
- •The reason for your refund request
We will review your request and respond within 3 business days.
How refunds are processed
Approved refunds are processed through Dodo Payments, our payment processor. Once approved, the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the refund to appear in your account.
After a refund
Once a refund is processed, your access to the refunded data kit will be revoked. If you wish to use the kit again in the future, you will need to purchase it again.
Questions?
If you have any questions about our refund policy, contact us at support@dataforbi.com.