Utility billing, outages, field service, and asset reliability
Industry
Electric utility
Company size
Large regional regulated distribution utility
Operating scale represented
185,000 fictional customer accounts, 155,000 premises, 170,000 installed meters, 32,000 grid assets, 3.08 million monthly bills, 2.94 million bill settlements, 1.18 million sampled daily meter reads, 18,000 outage events, 360,000 service orders, and 95,000 maintenance work records
Planning note
Enterprise-tier BI kit focused on meter-to-cash performance, outage reliability, field service workload, meter-read quality, and asset condition
Mendril Utilities is a fictional electric distribution utility built for BI teams that want credible customer, billing, collections, outage, field-service, sampled meter-read, and asset-maintenance analysis without exposing real account holders, municipalities, grid equipment, or operational records. The kit is intentionally shaped around a large regulated distribution operator, so customers can model meter-to-cash performance, arrears exposure, restoration burden, crew workload, and condition-driven maintenance tradeoffs in one coherent utility story.
These are the operating questions this kit is optimized to answer first.
Follow usage into monthly bills, then settle each bill against its payment so cash collected, open balance and billed amount tie out.
Compare outage severity, cause, and restoration duration by service territory, municipality, and asset hierarchy.
Track how meter issues, move/connect requests, reconnects, and vegetation work create service-order workload by district and crew.
Connect asset condition bands and maintenance activity back to outage-prone equipment and customer interruption burden.
Show read quality, estimated-bill exposure, and customer-class seasonality from sampled reads.